โ“ Support ยท RadiantRO

Help Center

Find answers to common questions about getting started, gameplay, and account management.

Getting Started

1
Create an Account

Register at radiant-ro.com/register. Use a valid email address for password recovery. Your username is your in-game account name.

2
Download the Client

Download the Full Client from our download page (~3.5 GB). Extract using WinRAR or 7-Zip. Do not install in Program Files โ€” use a folder like C:\RadiantRO.

3
Run the Patcher

Open RadiantRO_Patcher.exe before launching the game. Let it complete. If the patcher fails, disable your antivirus temporarily โ€” patchers are commonly false-flagged.

4
Launch the Game

Click Start Game in the patcher, or run RadiantRO.exe directly. Log in with your account name and password. Not your character name โ€” your account name.

5
Create Your Character

Choose a job class and head to Prontera. Talk to the New Player NPC for a starter kit and quest introductions.

Account & Login

I forgot my password

Use the "Forgot Password" link on the login page. A reset link will be sent to your registered email. Check your spam folder. If you no longer have access to that email, contact a GM with proof of ownership.

My account was hacked

Immediately contact a GM. Include your account name, approximate date of compromise, and any characters/items you remember. Item recovery is not guaranteed but we will do our best.

Can I have multiple accounts?

Yes. Up to 3 accounts per person. Multi-client (running multiple clients simultaneously) is allowed for regular gameplay but restricted in WoE and ranked PvP events.

How do I change my email?

Log in to the Control Panel at radiant-ro.com/panel and navigate to Account Settings.

Gameplay

Useful In-Game Commands

CommandDescription
/storageOpen Kafra storage anywhere
/noksToggle kill-steal protection
/autoloot [%]Set autoloot percentage (e.g. /autoloot 100)
/go [0โ€“19]Warp to major towns
/whereis [monster]Look up monster spawn locations
/showexpShow EXP gain in chat
/bgmToggle background music

Where do I level up?

Talk to the Adventurer's Board in Prontera for recommended hunting grounds by level. The Item DB on our website also has monster locations.

Technical Issues

Game crashes on startup

  • Run the patcher again to ensure all files are up to date
  • Run RadiantRO.exe as Administrator
  • Install the Visual C++ Redistributable (2015โ€“2022) and DirectX End-User Runtime
  • Try switching to Windowed mode by editing Setup.exe

High ping / lag

Our server is hosted in Singapore. If you experience persistent lag, try using a VPN with a Southeast Asia endpoint, or check if your ISP is routing traffic suboptimally.

Patcher says "Connection Failed"

Check that radiant-ro.com is not blocked by your firewall or antivirus. Add the RadiantRO folder to your antivirus exclusions. If problems persist, download the latest manual patch from the website.

Economy & Shops

How does the Donation Shop work?

Donations support server maintenance. Donors receive Radiant Coins as appreciation, redeemable at the in-game Coin Shop NPC in Prontera. Cosmetic items only โ€” no pay-to-win advantages.

Can I trade Radiant Coins?

Yes. Coins can be traded between players in-game. This allows non-donors to obtain shop items through regular gameplay and trading.

Still Need Help?

๐Ÿ“ฉ Contact GM
For account issues, appeals, and urgent matters. Open a ticket โ†’
๐Ÿ› Report Bug
Found something broken? Help us fix it. Submit a bug report โ†’
๐Ÿ’ฌ Forums
Community-driven support and guides. Visit the forums โ†’
๐ŸŽฎ Discord
Real-time help from GMs and the community. Join via radiant-ro.com/discord