Response Times: Most tickets are answered within 24–48 hours. Critical issues are prioritized. GMs are most active 18:00–24:00 Server Time (GMT+7).
🚨
Urgent
Account hacked or critical exploit: join our Discord immediately and ping @GM.
⚖
Ban Appeals
Use the form below, selecting "Ban Appeal". Include all relevant evidence.
⚠ GMs will NEVER ask for your password. If someone claiming to be a GM asks for it, report them immediately via this form.
GM Ticket Form
✓ Ticket Submitted — We'll respond to your email within 48 hours.
GM Team
| GM Name | Role | Specialty | Status |
|---|---|---|---|
| GM Valkyrie | Head GM | Policy, Appeals, Economy | Active |
| GM Odin | Senior GM | Technical, Anti-Cheat | Active |
| GM Freya | GM | Events, Community | Active |
| GM Loki | GM | WoE, PvP, Balance | Active |
| GM Nerthus | Junior GM | General Support | Part-time |